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Had these about a month before the wires inside between the microphone and the headset snapped causing the microphone to stop working. This was just with normal use with rotating the microphone to the upright position to store and then back down in use. Contacted Jabra who sent a replacement.
After 6 months the second headset broke. This time it appears the slide mechanism in the head band is made of tiny cheap plastic parts and these had snapped causing the left ear piece to drop out and dangle from the cable. All in all, given the cost of these things they are junk and I wouldn't recommend them to anyone.
Also be aware that if you install the Jabra software to keep the firmware up to date, it will keep writing log files to your PC and after a few months you'll wake up one morning with no space on your hard drive.
I was hoping for better, but I did not find this device useful. I wanted it for GoToMeeting and skype calls on my Mac Mini and Macbook Pro, for connecting to 2 iphones and an iPad. I also wanted to be able to listen to music when in the office.
First off, the device feels flimsy. It did not sit well on my head, and the microphone did not clip back into place (this has been mentioned in other reports). It was hard to position the microphone. The on/off and bluetooth control is hard to reach while wearing it. It seems to connect to 2 bluetooth devices, but since it only announces "connected to 2 devices" it's hard to know which, and the instructions are so poor that if there is a way to tell I couldn't work it out. As far as I can see there's no way to switch between devices (says you're on a call on one device and another device rings, you can't switch. I connected it to my Mac with the USB dongle. When using GTM, I selected Jabra as the device to use but could neither hear nor be heard. Same with Skype, although for some reason on the 3rd try it did work with skype, but then just kept dropping both my voice and sound. I also selected Jabra in the Mac settings - made no difference. I did manage to listen to iTunes, but the sound quality was terrible and it kept dropping.
Maybe mine had a fault, but I called the Jabra call line and they said as far as they could tell it was working. I sent it back and ordered a Plantronics UC Voyager Focus
Do not buy this product. They are built to fail. I bought these about 3 months ago. Initially they appeared very classy. They were easy to set up, comfotable and had good sound quality although i had contiuned issues with the on/off staus. I have been very careful with them as they cost a lot of money. I used them this morning and all seemed good but this afternoon the mike headphone was hanging from a wire and spinning around. This then fell off completely. The comapny have built this in such a flimsy way that this is inevitable. Indeed, an auction site is selling a hundred broken ones for spares. There is no support around the most vulnetable and yet most important area of the headphones. I have wasted 149 pounds and feel i should inform people to not do the same.
I’m very disappointed and sent it back within a few hours.
The microphone mute that is activated by pressing the volume down button for 2 seconds doesn't work when using Skype or Teams calls etc. This has to be done via the application.
The headset is described as "Noise Cancelling". This is as basic as the headset simply blocking the surrounding sounds because it’s covering your ears. The ear pieces don't fit tightly on the ears so the "Passive" noise cancelling is none existent. You get the same level of noise cancellation by putting your fingers over your ears lightly. This is no way good enough for a mildly noisy office, let alone a very noisy one.
The headset was constantly slipping off when bending forward to look at a keyboard etc so was very annoying. Sound quality was good.
The headset is very expensive and simply not worth it.
Wonderful piece of equipment, but only from my side of the conversation. Anybody listening to me in a conference call says they can barely make out what I'm saying and I sound like a Dalek! Seems to work better with Skype and Cisco, much worse with Microsoft Teams. Sort of ok with the iPhone, but nothing to write home about! Wouldn't recommend.
Overall, a poor quality and overpriced product. Connects to two devices but has drop outs and unclear voice when using Teams or Zoom. Switching between devices is marginally better than other devices. Was repackaged and returned within one hour and three calls using different apps. Strictly avoid.
Headset is made to break. I used it for 4 months as single user - so shocking to see a fine day the headset is rotating 360 degree with no reason as it last its support. Also, the extension bar does freely move on one side while the other side was fine.
For noise cancellation, audio clarity - its a finest set, no doubt about it but disappointing with its sturdiness while its just used for office purpose.
Cheap flimsy plastic part between the headband and the ear phone broke under normal use resulting in it hanging from a wore and rendering the headset useless. Over £100 for a headset that lasted little over 12 months does not represent good value.
If you've got a big head, forget it. The boom mic is nowhere near long enough to get in front of your mouth and hardly picks up any sound. You have to bellow into it to get anything to work.
EDIT: I tried to persist for another day. I have also found that the connection quality is awful with my iPhone, with constant crackling. Also, it only occasionally decides to switch between the two devices I have. Overall, this product is junk. Judging by other positive reviews, perhaps I just had a faulty pair?
AWFUL!! I got these for my whole office and one by one they all broke within 2 months.. they would disconnect, no sound would come out, cables broke, wouldn't hold the battery. I purchased 20 and only 2 are now working